For purposes of this Agreement, “Site” refers to Loud and Clear’s website, which can be accessed at loudandclear.io or through our mobile application.
“Service” refers to Loud and Clear’s services accessed via the Site.
The terms “we,” “us,” and “our” refer to Loud and Clear.
“You” refers to you, as a user of our Site or our Service.
Who we are
For the purpose of applicable data protection legislation, the data controller of your information is 4000 Tablerock Dr, Austin, TX 78731. For information about this policy please reach out to us at [email protected]
Why do we need your personal data?
We need certain personal data in order to deliver the Services to you.
What kinds of information do we collect?
- Information you provide us
- Information about how you use the site
- Information about your device or network
- Payment Information
- Information from third parties
Information you provide us
For an individual user, the minimum amount of information we collect is your email address and a password. In most cases your name is required as well.
We use two broad categories of cookies: (1) first party cookies, served directly by us to your computer or mobile device, which are used only by us to recognize your computer or mobile device when it revisits our Services; and (2) third party cookies, which are served by service providers on our Services, and can be used by such service providers to recognize your computer or mobile device when it visits other websites.
You can typically remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the “settings,” “help” “tools” or “edit” facility). Many browsers are set to accept cookies until you change your settings. Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org and www.youronlinechoices.com.uk.
If you do not accept our cookies, you may experience some inconvenience in your use of our Services. For example, we may not be able to recognize your computer or mobile device and you may need to log in every time you visit our Services.
Information about how you use the site
We track how users use our Sites and Services including what pages they visit and what actions they take.
Information about your device or network
We track what types of devices you use to access our Sites and Services. We collect device attributes like operating system, screen size, browser, etc.
We also track what networks you come from including your mobile operator, ISP, and location.
For security purposes we also track device specific information such as your IP address and device specific identifiers such as IDFA.
We use third party payment card processing companies to process payments in connection with the Sites and Services. These third parties have committed to Loud and Clear to process your payment card information in a secure, PCI compliant manner. Your payment card information is processed and retained by these third parties and will not be passed on to Loud and Clear; Loud and Clear does not store your payment card information.
Provide, measure and improve services for you
Our primary use of your information is to deliver our Sites and Services for you to use.
We also use your information to measure and improve our Services. We look at this data in anonymous and aggregate form to determine things like how many users in total are using a given feature.
Communicate with you
We use your information to send you marketing communications, communicate with you about our Sites and Services and let you know about our policies and terms. We also use your information to respond to you when you contact us.
Manage the security of our Sites and Services
We monitor the data to ensure that users are complying with our terms of service and to investigate suspicious behavior on our Sites and Services.
Managing and deleting your information
- Managing, deleting and accessing your information
- Questions about your information
Managing your information
If you are a registered user, you may review, update, correct or delete your information by logging into Loud and Clear at www.loudandclear.io. If you are unclear about how to do this or have concerns, contact us at [email protected]. Registered users who are California residents can find additional information about your rights below.
If you wish to exercise any of these rights, please contact us using the details below. In your request, please make clear: (i) what personal data is concerned; and (ii) which of the rights you would like to enforce. For your protection, we may only implement requests with respect to the personal data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable and in any event, within one month of your request. Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion.
Access. You may access the information we hold about you at any time via your account, where applicable, or by contacting us directly through our support site at Loud and Clear Help Center
Amend. You can also contact us to update or correct any inaccuracies in your information.
Move. Your personal data is portable – i.e. you have the flexibility to move your information to other service providers as you wish.
Erase and forget. In certain situations, for example when the information we hold about you is no longer relevant or is incorrect, you can request that we erase your information, by contacting our support site at Loud and Clear Help Center. We retain the right to retain your information for up to 60 days after we process your deletion request.
We may communicate with you at various times, with administrative emails or phone calls, about transactions and service announcements, customer service responses and promotional emails like special offers, newsletters and updates. You can choose to stop receiving promotional emails at any time simply by changing your preferences, unsubscribing through the applicable Sites and Services, or using an email’s unsubscribe function. You may not opt out of receiving administrative messages or customer service responses, unless you delete your Loud and Clear account. If you have agreed to receive marketing communications through interactions with our partners, you must change your communication preferences with them directly.
Questions about your information
Loud and Clear
4000 Tablerock Dr
Austin TX 78731
Other important information
- Data retention and security
- Children’s privacy
- Do not track settings
- Information for California residents
Data retention and security
The security of your information is important to us. We store your information in Loud and Clear’s systems and we use reasonable security precautions to protect it.
No method of electronic transmission or storage is 100% secure, however. Therefore, we cannot guarantee the security of your information or other information. If you have any questions or concerns about security, drop us a line at [email protected] and we will do our best to respond to them.
In addition, we may retain your information from closed accounts to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Terms of Service and take other actions permitted by law.
Loud and Clear does not knowingly collect information from children under the age of 13. Furthermore, we do not target our service to children under these ages nor do we knowingly communicate with children under 13.
Subject to the following paragraph, we ask that you not send us, and you not disclose, any sensitive information (e.g., government identifiers, information related to racial or ethnic origin, political opinions, religion or other beliefs, biometrics or genetic characteristics or trade union membership) on or through the Services or otherwise to us. We do not use that health data in any of our marketing or advertising activities.
Do not track
We do not currently respond to “do not track” signals from web browsers.
Information for California residents
Under California Civil Code section 1798.83, California residents are entitled to ask us for a notice identifying the categories of personal customer information which we share with our affiliates and/or third parties for marketing purposes and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to us via email at [email protected] You must put the statement “Your California Privacy Rights” in your request and include your name, street address, city, state, and ZIP code. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.
California S.B. 568, titled “Privacy Rights for California Minors in the Digital World” allows California minors a right to delete content that they posted to a website, social media profile, or online service while under the age of 18. To request removal of any such content, please contact us at [email protected]
Information. To request that we disclose the following information about our collection and use of your personal data during the past 12 months:
- The categories of personal data that we have collected about you;
- The categories of sources from which personal data is collected;
- The business or commercial purpose for collecting or selling personal data;
- The categories of third parties with whom we share your personal data;
- Whether we have disclosed your personal data for a business purpose, and if so, the categories of personal data received by each category of recipient; and
- Whether we have sold your personal data, and, if so, the categories of personal data received by each category of recipient.
Access. To request a copy of the personal data that we have collected about you during the past 12 months.
Deletion. To request that we delete personal data about you that we have collected from you.
Nondiscrimination. To exercise your rights described above free from discrimination, such as denial of goods or services; price/rate increases for goods or services (including through grants of discounts/benefits or imposing penalties); decreases in service quality; or suggesting that such discriminatory acts may occur if you exercise your rights. However, a difference in price or service quality is not discriminatory if reasonably related to the value to our business of the personal information we are unable to use due to the exercise of your rights, and we may offer you certain financial incentives that can result in different prices, rates or service quality.
Financial incentive program disclosures. To receive a clear description of the material terms of any program involving financial incentives for the collection, sale or deletion of your personal information, and decide if you want to consent to be entered in it (you can revoke this consent at any time).
How to exercise your rights
You may exercise the rights described above as follows:
Right to information, access, deletion, and opt-out of sales. You may exercise the information, access, deletion, and opt-out of sales rights described above by submitting a verifiable request to us by:
Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child under 13.
The verifiable request must: (i) provide sufficient information that allows us to reasonably verify you are a California resident about whom we collected personal information or their authorized representative; and (ii) describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
These rights are not absolute, are subject to exceptions, and we may be required or permitted by law to decline your request.
Personal information that we collect, use and share
The chart below provides information that we are required to give you under California law about the categories of personal information that we have collected, used and shared in the prior 12 months. See below for a description of the sources of the personal information we collect, as well as the business and commercial purposes for which we collect, use and share this information.
|Category*||Do we collect this info?||Do we share this info with third parties for business purposes?**||Do we “sell” this info?***|
|CA Customer Records Categories||Yes||Yes||Yes|
|Protected Classification Characteristics||Yes||Yes||No|
|Internet or Network Information||Yes||Yes||No|
|Professional or Employment Information||No||No||No|
|Other Personal Information||Yes||Yes||No|
*For a description of these categories, see the definition of Personal Information in Section 1798.140(o)(1) of the California Consumer Privacy Act.
*** Our use of your personal data in a manner that constitutes a “sale” under California law is for analytics, marketing and advertising purposes.